Delivery – Hayakm Help Center

With Hayakm, Delivery has never been easier


At, we never deliver any open packages. In case the package you receive is open, please refuse to accept the package. If you have accepted an open package by mistake, we suggest you to contact our Customer Support Team immediately at +974-4036-2333 or write to us at

Hayakm aims to provide the fastest delivery across all areas in Qatar. At the moment we only ship locally within Qatar. We may, however, arrange for International deliveries in future.

Our courier partner will always make more than one attempt to deliver a shipment. After two attempts, the package will be returned to us. If you'd still like to purchase the items in that shipment that's been returned to us as undeliverable you'll need to place a new order.

When the order is shipped, you'll receive an email notification with your tracking information and an estimated on how much time will it take for your order to be delivered. Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities/warehouse to your destination address). The transit time is calculated using business days, meaning Friday and Saturday don't count toward the transit time (unless we've specifically offered a weekend delivery during checkout). Holidays are also taken into account when calculating the transit time. If you live in an area experiencing an unexpected service delay (severe weather, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order. In some cases, choosing a higher quantity for an item may make it ineligible for immediate shipping, because multiple units may not be available at the same location.

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